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Position Details
Job Description
Job Responsibilities:
Ensure quality individualized service to patients and address all patient concerns in appropriate time frame. Effectively handle end-to-end Facility Management and oversee Front End activity at the Centers in the Zone to help achieve business objectives & quality patient experience throughout. Ensure cost optimization and central support for overall activity at the Centers in the Zone Ensure all Centre operations staff is adequate & all stations are manned during operational hours. Oversee accurate payment & billing, during patient admission, treatment & discharge & reconcile with Accounts for the same on a weekly basis. Prepare and present monthly reports, analyze data & generate actionable insights to improve NPS. Co-ordinate with Centre staff to develop & implement operational strategies & procedures. Monitor reporting staff perf...