Join Aviso Wealth as a Senior Manager for Workforce Management. Lead employee-focused initiatives and improve customer service through innovative WFM practices.
This vital position within the Client Solutions team allows you to leverage your extensive experience in contact center management. You will be instrumental in refining workforce strategies that enhance service delivery and operational efficiency. Collaboration with various departments will be key as you strive to meet organizational goals focused on customer experience excellence.
Key Responsibilities:
• Innovate WFM practices to increase efficiency
• Oversee reporting functions to inform strategic decisions
• Contribute to the company’s customer service vision
• Engage with departments to streamline communications
• Mentor and support Customer Service team productivity
Requirements:
• 8+ years of contact center experience including WFM leadership
• Comprehensive understanding of WFM best practice...