Workforce Analyst

Workforce Analyst

As a Workforce Analyst, the profile is strategic and plays a vital role in supporting Az Portugal optimizing the workforce operations to enhance efficiency, productivity, and overall performance. Working closely with internal/external clients to assess the current workforce related processes, identify areas for improvement, and implement strategic solutions. Also enabling the successful implementation of Verint WFM tool to the eligible business areas. The goal is to ensure that our workforce is aligned with its business objectives, resulting in streamlined operations and improved employee.

Responsibilities

• Conduct thorough assessments of the client's current workforce management processes.
• Analyse workforce data, including forecast, staffing levels, scheduling, and performance<...