If you love cosmetics, speak fluent German and want to work in a vibrant city, then this job is perfect for you! Join L'Oréal, the world leader in beauty.

Your Profile

Native German speaker with excellent communication skills
Good English skills (at least B2 level: written, spoken and reading)
Customer-oriented with strong problem-solving skills
Empathy and focus on customer satisfaction
Team player, good IT skills and competence in using reporting tools
Flexible and willing to work shifts
Preferred qualifications:
Experience in the cosmetics and luxury goods industry
Knowledge and experience with digital and social media
Previous experience in customer service

Your Responsibilities

Customer contact: Communicate with customers via live chat, phone, email, web forms and social media.
Request management: Process customer requests for information and complaints.
Excellent service: Provide accurate and timely beauty and product...