Drive innovation in customer experience with TELUS as a WLS Billing Strategy Manager in Toronto. Lead impactful projects that transform the wireless customer journey through data-driven strategies.
The TELUS team seeks a strategic leader with over five years of experience in Strategy, Management Consulting, or Project Management, ideally within Telecommunications. You will spearhead the 'Radical Simplification' program, connecting customer needs with technology delivery. This role is pivotal for ensuring a seamless end-to-end customer experience across various channels.
Key Responsibilities:
• Lead the Radical Simplification program for the Wireless portfolio
• Present data-driven strategies to secure executive investment
• Manage projects through their entire lifecycle and conduct post-mortem analysis
• Use data insights to prioritize high ROI challenges for technical teams
• Facilitate collaboration between Marketing, CPO, and CIO for cohesive service
Requirem...