Become a pivotal member of BrokerLink as a Workforce Management Analyst, driving service quality through keen insights and data analysis. This role combines strategic scheduling with real-time operational support.
As part of BrokerLink's expanding team, your focus will be on managing service levels and optimizing workforce strategies. A background in business or related fields, along with hands-on experience in analysis, will be crucial. You will facilitate timely reporting and adjustments, ensuring alignment with both growth and financial goals.
Key Responsibilities:
• Monitor and manage service levels daily
• Optimize schedules based on real-time data
• Create detailed reports for operational feedback
• Evaluate trends and adjust projections
• Act as the primary support for users
Requirements:
• Relevant college or university education required
• Experience in workforce planning is an asset
• Proficiency in WFM technologies like Cisco and Avaya
• S...