Join Western as a Service Desk Analyst in Winnipeg, MB, where you'll provide essential support for service requests and incidents. This role is pivotal in maintaining high-quality customer service and troubleshooting needs.
In this full-time permanent role, you will assist internal clients with hardware and software issues. Your ability to multi-task and prioritize incoming requests will be invaluable as you document service interactions and guide users to resolve their problems. Strong communication and organizational skills will enhance your effectiveness in this capacity.
Key Responsibilities:
• Deliver excellent customer support for all incidents and requests
• Prioritize service tickets to ensure timely resolution
• Accurately document requests and incidents in tracking software
• Provide resolution guidance to end users under standardized timeframes
• Manage calls and walk-in requests from internal partners
Requirements:
• Minimum 1 year of customer ser...