What are we looking for:

Customer Communication Excellence

• Experience working with international customers (North America & Europe)
• Advanced English
• Ability to simplify complex technical concepts into clear, user-friendly language
• Confidence to lead and manage customer calls independently
• Experience handling customer queries with ownership and minimal supervision

Technical Product Support Expertise

• Experience supporting enterprise products (SaaS or on-prem)
• Strong analytical and problem-solving skills
• Hands-on experience troubleshooting across:
• Applications
• APIs
• Databases
• Networking & security layers
• Ability to go beyond ticket handling:
• Root cause analysis
• Comfortable working in live production environments independently
• Familiar with SailPoint tool.
• Knowledg...