What We’re Looking For

• Customer Communication Excellence
  • Experience working with international customers (North America & Europe)
  • Advanced English proficiency
  • Ability to simplify complex technical concepts into clear, user-friendly language
  • Confidence to lead and manage customer calls independently
  • Experience handling customer queries with ownership and minimal supervision
• Technical Product Support Expertise
  • Experience supporting enterprise products (SaaS or on‑prem)
  • Strong analytical and problem‑solving skills
  • Hands‑on experience troubleshooting across:
  • Applications
  • APIs
  • Databases
  • Networking & security layers
  • Ability to go beyond ticket handling, including root cause analysis
  • Comfortable working in live production environments independently
  • Familiar with SailPoint to...