Join VOSKER as a Supervisor of Customer Advisory Service and oversee a dynamic team. Drive customer satisfaction and promote employee development in a hybrid environment.
As a vital team leader, you will ensure your agents provide top-notch service while supporting their professional growth. Your role involves continuous process improvement and collaboration with business partners to enhance the customer journey. Lead the team by fostering a culture aligned with VOSKER’s values.
Key Responsibilities:
• Manage daily operations to deliver high-quality customer service
• Support agents in resolving customer concerns efficiently
• Monitor and assess team attendance and performance
• Facilitate ongoing training and recruitment processes
• Track key performance indicators to guide coaching decisions
Requirements:
• College diploma or equivalent
• At least 2 years of team management experience
• Background in a care center or customer service
• Proven coach...