Senior Technical Recruiter specializing in End to End Recruitments

• Provide Level 2-3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents - Level SME
• Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
• Validate and troubleshoot application functionality within VDI sessions in partnership with application owners
• Create and manage desktop pools in Horizon Administrator/Console, including both persistent and nonpersistent configurations
• Perform root cause analysis for recurring issues and implement permanent fixes
• Maintain user entitlement mappings and access to appropriate VDI pools
• Monitor system health and generate reports on performance, usage, and capacity
• Test and implement updates, patches, and version upgrades to Horizon components and base imag...