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Visual Merchandiser Manager

Company: H&M Group

Location: Florence, London

Posted: June 02, 2026

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Position Details

Job Description

As the Visual Merchandiser Manager, you'll play a pivotal role in overseeing the implementation of a clear and coherent customer journey throughout the stores by respecting all COS standards and guidelines. In this role you support a team of Visual Merchandisers within your responsible stores.

Key Responsibilities:

  • Offering customers an excellent direct customer service by establishing extensive knowledge around trends, products, and styling across the Store Team
  • Secure excellent indirect customer service by delivering an impactful store experience and clear customer journey
  • Analysing selling information and service results, taking responsibility for the visual direction of the store to maximise sales performance
  • Leading and motivating a team of Visual Merchandiser to achieve excellent visual standard of your responsible stores
  • Conduct visual changes collaborating with store management tea...