As a representative and knowledgeable local of the area, Visitor Experience Specialists engage with visitors on multiple Banff & Lake Louise Tourism visitor service channels. By listening and asking probing questions, this role supports visitors in planning authentic and memorable experiences throughout the path to purchase. Local insights and knowledge of the area inspire visitors from around the world to do more, stay longer, and to experience the awe of Banff National Park.

As a Visitor Experience Specialist, you will engage with visitors across multiple channels including in-person, over the phone, and on LiveChat. Visitors will look to you for trip planning advice and recommendations to enhance their stay in Banff National Park. If you’re passionate about delivering exceptional guest experiences, thrive in a fast-paced environment, and are excited to learn about everything Banff and Lake Louise have to offer, we’d love to have you join our team!

Applicants wh...