Join ServiceTitan as a Virtual Agents Product Specialist and guide customers toward maximizing their AI capabilities. Focus on activation, retention, and providing technical support to ensure client success.
This role is crucial in enhancing customer understanding and utilization of our AI products. You'll take ownership of the entire post-sale process, managing relationships while delivering measurable ROI. Your expertise in data-driven decision-making will allow you to optimize customer experiences and facilitate their journey with Virtual Agents effectively.
Key Responsibilities:
• Oversee new customer onboarding and activation processes
• Execute product demonstrations customized for client needs
• Monitor engagement metrics to drive product usage
• Lead sessions to improve configurations for maximum value
• Serve as the customer advocate with internal teams
Requirements:
• 2–4 years in account management or similar roles
• Experience in SaaS customer ...