**Position Overview**:
We’re looking for a driven and proactive VIP Account Manager to join our dynamic and fast-growing VIP team. This role is key to building and maintaining high-value customer relationships and driving customer loyalty across our Casino and Sportsbook verticals.
**Key Responsibilities**:
- Monitor and analyze customer behaviour and trends to identify new opportunities and risks—taking swift and appropriate action to maximize customer lifetime value.
- Own the performance of your VIP portfolio, ensuring KPIs related to retention, reactivation, and customer satisfaction are met or exceeded.
- Develop and execute strategic campaigns, offers, and events tailored to individual VIP segments, with a strong focus on driving activity and loyalty.
- Collaborate cross-functionally with marketing, product, and operations teams to bring new initiatives to life that enhance the VIP experience.
- Identify early signs of churn or disengagement and take proactiv...