Role Overview

The Vice President, Client Care and Experience reports to the Chief Client Care Officer and is responsible for the operational leadership of client care across LOFT’s supportive housing, specialized services, complex care, and home care portfolios. The Vice President will translate LOFT’s client care strategy into integrated operational execution, drive consistency, innovation, continuous improvement, and measurable outcomes across service lines, and work closely with senior leadership, cross‑functional teams, and stakeholders to strengthen coordinated care delivery, workforce readiness, service quality, risk preparedness and system alignment. Key Responsibilities

Translate the client care strategy into integrated operational execution, driving consistency, innovation, and measurable outcomes across service lines. Strengthen coordinated care delivery, workforce readiness, service quality, risk preparedness, and system alignment across the organization. P...