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Veterinary Reception, Client Care, Western Veterinary Specialist & Emergency Centre

Company: VCA

Location: Calgary, London

Posted: March 20, 2026

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Position Details

Veterinary Reception, Client Care

Location: Calgary, AB

Western Veterinary Specialist & Emergency Centre is currently welcoming a full-time Veterinary Reception, Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

  • Create a warm and welcoming environment for our patients and pet parents

  • Ability to answer a multiline phone system and track and schedule appointments effectively

  • Placing outbound calls to pet parents for follow-up and future appointment bookings

  • Respond and manage email correspondence; clients, referring veterinarians & internal office messages

  • Admitting and discharging pet patients

  • Invoicing/billing; creating esti...