Role: Vehicle System Support Specialist

Location: Saskatoon, SK

Schedule: Full Time, Monday to Friday- 9:30am-6:00pm

Key Responsibilities

• Provide professional technical support for Demers and Crestline vehicles, including troubleshooting vehicle multiplex and electrical systems, wheelchair lifts, and HVAC systems.
• Assist customers, service centers, and dealers via phone or email, using available technical documentation, diagrams, and instructions.
• Collaborate with managers and engineering teams to resolve complex technical issues and ensure timely solutions.
• Coordinate with vendor technical support to ensure direct assistance for customers when needed.
• Maintain accurate documentation of customer issues, corrective actions, and warranty commitments.
• Approve, process, and file repair invoices for warranty claims.
• Ensure accurate and detailed documentation of customer service issues a...