Description

There are four (4) distinct delivery phases in which user experience designers (task-based I and IT consultants) produce deliverables following the Ontario Digital Service Design playbook, which outlines the standard process for user experience design.

Delivery Phase 1: Discovery

The UX Designer’s responsibilities during this phase are to build an understanding of the problem space/statement, the long and short‑term business goals, and the user and business needs.

1. Facilitate the Kick‑off meeting with the project team to produce such outputs as:
   • Business Model Canvas
     • 5 Whys
     • User Personas
     • Stakeholder Mapping
     • Strategy Map
     • Short‑and Long‑Term Goals
     • Fears and Challenges
     • Problem Statement
   • Facilitate user research activities to produce such outputs as:
     • User interview topic maps, a summary of interrelated topics for the user ...