Become a User Support Specialist with Transit in Montreal. Leverage your communication skills to assist users, troubleshoot issues, and enhance app functionality while collaborating across continents.
Transit seeks a User Support Specialist who is versed in both English and French. Your role will be crucial in fielding user requests from diverse cities, identifying recurring issues, and creating documentation for both users and partners. Engaging with product development will ensure that user feedback leads to meaningful improvements.
Key Responsibilities:
• Address support requests from users and partners promptly
• Document recurring app issues and solutions for user empowerment
• Act as a product expert, delivering feedback and training
• Monitor and prioritize issues for development teams
• Maintain clear documentation in English, French, and Spanish
Requirements:
• Strong English and intermediate French writing skills
• Detail-oriented writing with st...