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Position Details
Your role
What you'll be doing
Lead the Roomex RFP process and reporting – participating in client calls and hotel side calls to procure a programme that best meets the needs of clients. Lead the Roomex savings analysis – coordinating the team running the data and building the decks to present to clients Ensure Forward Price Reports are issued quarterly Have a full sense of ownership and be proactive at finding solutions to issues being raised from internal and external stakeholders Develop fully collaborative working relationships with internal stakeholders especially in the Account Management and Priority Support teams Triage issues with the platform (bookings errors, availability issues), resolve if possible or pass to engineering team to resolve. Be knowledgeable in Roomex services and the market dynamics Monitor internal reporting relatin...