Join Manulife's AdminAdvantage team as an Update Benefits Administrator in Waterloo, Ontario. Leverage your customer service expertise to manage eligibility processes and support complex client needs in a hybrid work setting.
As a vital member of the AdminAdvantage Administration, you will oversee benefits administration for large clients, ensuring smooth operations and client satisfaction. Your role involves processing member eligibility requests, collaborating with other departments, and providing exemplary service to clients and plan members. Embrace an opportunity to contribute positively in a dynamic environment filled with innovative ideas.
Key Responsibilities:
• Manage daily administration of client policies and changes
• Process member-related eligibility requests accurately
• Act as a subject matter expert for assigned client plans
• Collaborate with Call Centre Representatives to resolve issues
• Update tasks in the Project Management tool diligently
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