Strategic Purpose

The Trust ICT Technician will provide front-line, on-site IT support across all schools within the Trust, ensuring that IT systems, devices, and services are reliable, accessible, and support teaching and learning effectively. This is a field-based, user-facing role, acting as the primary point of contact for staff, delivering a responsive and professional IT service while supporting the Trust’s move towards a standardised, cloud-first environment.

IT Support & Service Delivery

• Act as first point of contact for IT support across schools.
• Log, manage and resolve tickets through the Trust helpdesk system.
• Provide support for login and access, devices, classroom technology and basic network connectivity.
• Ensure issues are resolved promptly, professionally and with minimal disruption to teaching.

Multi‑Site & Device Management

• Provide regular on‑site support and travel be...