Drive innovative change in contact centers as a Senior Product Manager at Resmed. Collaborate globally to shape product strategies in CCaaS technology and ensure successful implementation.
As a Global Revenue CCaaS Senior Product Manager, you will be at the forefront of product strategy and governance. Your role involves working with key platforms such as NICE inContact and Salesforce Service Cloud, while leading the product roadmap. You will utilize your CCaaS expertise and hands-on operations knowledge to align stakeholders with corporate objectives.
Key Responsibilities:
• Own and develop the Global Revenue CCaaS Product Roadmap
• Collaborate with stakeholders to define platform strategies
• Gather global requirements and create user stories
• Measure CCaaS capabilities' performance and business impacts
• Guide AI-driven capabilities' implementation and optimization
Requirements:
• 8+ years in CCaaS technology or product management
• Experience with NIC...