Position Summary

The AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology, and expert services to simplify benefits administration and provide a consistent, powerful member and client experience. As a Training & Documentation Specialist, you will design and deliver training programs, develop procedural documentation, and support change readiness across multiple teams and locations.

Position Responsibilities

• Design and deliver training for new recruits, cross‑training, and business initiatives.
• Conduct needs assessments and develop training plans, lesson outlines, and materials.
• Create engaging content such as job aids, workflows, presentations, and e‑learning modules.
• Facilitate learning through classroom, virtual, and on‑the‑job coaching.
• Evaluate training effectiveness using assessments and feedback tools.
• Maintain and update procedural documentation...