**All roles at **JumpCloud®** are Remote unless otherwise specified in the Job Description.
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**About JumpCloud®**
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization.
With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform.
JumpCloud® is IT Simplified.
**About the Role**:
As a Technical Support Engineer - Tier 2 you will be responsible for providing world-class technical support to JumpCloud's customers.
We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud's various support channels.
This position will resolve high priority and mission critical customer issues in a fast-paced environment.
As a Technical Support Engineer
**What you'll be doing**:
- Manage a queue of support ...