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Tier 1 Tech Support Representative (VoIP)

Company: IDT Corporation

Location: Guatemala, London

Posted: May 26, 2026

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Position Details

Tier 1 Tech Support Representative (VoIP)


We are looking for a Tier 1 Tech Support Representative (VoIP) to join our team. This is an ideal role for candidates starting their careers in IT support, with a strong technical foundation and willingness to learn.


📍 Hybrid position in Zone 4


🕒 Morning schedule (5:00 am – 2:30pm, friday & saturday OFF)


Requirements

  • Must be able to work a flexible schedule and in hybrid modality

  • High School Diploma

  • Minimum 85% English proficiency (written and verbal)

  • Strong communication and customer service skills

  • Basic knowledge of software and hardware troubleshooting

  • 1 year of experience in tech support, desktop support, or similar (preferred)

  • Experience with remote desktop tools (, TeamViewer, AnyDesk)

    • Technical Knowledge (Basic / Foundational)


    Basic understanding of networking (CCNA know...