Become an integral part of our Service Team as a Tier 1 Service Desk Analyst, supporting clients both onsite and remotely. Gain valuable experience while troubleshooting tech issues and managing user requests in our dynamic environment.
This role is vital for smooth IT operations, requiring two years of PC support and one year in networking. As a Service Desk Analyst, you will maintain desktops, resolve end-user incidents, and manage ticket queues to ensure timely support. Your strong customer service and teamwork skills will allow you to thrive.
Key Responsibilities:
• Provide 1st level IT support to customers
• Manage desktops, printers, and mobile devices
• Log incidents and escalate as needed
• Resolve service requests and manage ticket queues
• Participate in on-call support outside business hours
Requirements:
• 2 years of hardware/software support experience
• 1 year of networking and telecom support
• Strong communication and collaboration skill...