**Join us on our exciting journey!**

We are building an amazing team of English-speaking Helpdesk professionals to join our Madrid Production Hub on a 6-month contract and provide Tier 1 support. Diversity is our way of life!

**Functions:**

+ Identify requests being provided by end users.

+ Categorize and record reported queries and provide solutions

+ Support problem identification

+ Process user account creation, modification, and deactivation.

+ Perform identity verification and entitlement validation prior to executing requests.

+ Maintain and update user access across systems such as directory services, applications, and client platforms.

+ Ensure all access provisioning complies with least privilege principles and client security requirements.

+ Escalate, if needed, unresolved problems to a higher level of support

+ Managing one or more customer service or service desk functions.