Shape the future of operations at TELUS as an Operations Management Leader. This impactful role emphasizes workforce efficiency and innovative service delivery across Canada.
Join the Customer Excellence & Field Solutions team and influence how TELUS meets customer demands. With a solid five-year background in leadership, you’ll coordinate resource planning and raise operational standards. Work together with all levels of management to ensure every customer encounter is efficient and effective.
Key Responsibilities:
• Drive workforce planning and field service scheduling
• Ensure 24/7 visibility on technician performance
• Mitigate resourcing risks and enhance service levels
• Collaborate with Product and Marketing for operational readiness
• Develop high-performing teams through coaching
Requirements:
• 5+ years of leadership with focus on Culture and Engagement
• Advanced skills in forecasting and process enhancement
• Ability to optimize integrated r...