• Process all incoming and outgoing calls accurately and courteously

• Ensure smooth internal telecommunication as per Hotel Standards

• Record and control wake-up calls accurately

• Assist guests with international calls and directory queries. Address guests by name whenever possible

• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.

• Assist guests in a seamless food and beverage reservation and/or reservation changes or cancellations and other special requests.

• Works closely with the restaurant managers to maximize the capacity of the restaurants

• Bill call cost

• Handle guests requests promptly, report complaints and irregularities to the Call Center Supervisor

• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other c...