Join Techtronic Industries Inc. as a Bilingual Customer Experience Specialist, providing unparalleled service in English and French. This role focuses on customer support and relationship management in Montreal.
As a Customer Experience Representative under an 18-month contract, you will utilize your language expertise to deliver best-in-class service to both internal and external customers. Your responsibilities include accurate order entry and timely communication of order statuses, ensuring customer satisfaction and loyalty.
Key Responsibilities:
• Build strong relationships with customers and sales teams
• Perform order entry with 24-hour accuracy
• Inform customers of order details via email
• Address inquiries related to order status and product information
• Collaborate on tasks across departments
Requirements:
• Fluency in French and English
• Minimum 1 year of experience in customer service
• College diploma or undergraduate degree required
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