**Tech/Systems Support Analyst**

**Lisbon, Portugal**

**Remote/Home-based**

The Tech/System Support Analyst will play a critical role in providing first level support on workstations or for applications.

**Essential Functions:**

• Processes and provides first level support for technical assistance and resources from internal and/or external customers.
• Communicates with end users to clarify and define requirements.
• Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.
• Maintains call information in database using commercial software.

**Qualifications:**

• College certificate or equivalent experience (12 years of studies).
• Knowledge of Pharma industry is a plus.
• Previous experience in a Call Center with technology support or clinical a plus.

**Mandatory Skills:**

· Spanish Native Speaker
· Fluent in English
· Flue...