Description

WS team is seeking a Desk Side Support Technician (DSS) to provide on‑site IT support for our Sao Paulo office. This position serves as the primary local point of contact for end‑user support, ensuring reliable day‑to‑day operations and partnering with global IT teams to deliver a consistent, high‑quality user experience.

Key Responsibilities

• Provide desk‑side support for laptops, desktops, mobile devices, peripherals, printers, audio/visual equipment, and meeting room technology.
• Deliver a high standard of customer service by communicating clearly, setting expectations, and ensuring timely follow‑through to resolution.
• Encourage end users to utilize TechHelp or the Global Service Desk as the initial point of contact; manage items subsequently routed to the local ServiceNow queue.
• Resolve incidents and fulfill service requests within established service‑level timeframes, maintaining quality and attention ...