Montreal, Canada

Full time on site

Operations

Experienced

JOB SUMMARY

We are seeking a motivated and detail-oriented individual to join our team as a Junior IT Desktop Support. This is an entry level position. The individual will support, install, and fix PCs, laptops, printers, mobile devices, and other computer assets in the organization. Primary responsibilities will be to assist with helpdesk tickets, answer calls, install PCs and move PC’s to their appropriate environment. As a member of our IT department, you will be responsible for providing technical assistance and support to our internal users, ensuring the smooth operation of our IT systems in Montreal.

CORE RESPONSIBILITIES

• Provide prompt and courteous first-level technical support for desktop, laptop, and peripheral hardware.
• Diagnose and resolve hardware and software issues, escalating when necessary.
• Collaborate with other IT suppo...