Role Overview

The Technical Support Specialist ensures Thredd customers, some of the world’s leading cards and payments programmes, benefit from the highest levels of customer support and expertise in their extensive use of the Thredd platform and services.

Technical Responsibilities

• Be a named point of contact and ownership of service for a group of Thredd clients, and collaborate with the team supporting all Thredd clients on a pool basis.
• Have a detailed understanding of the customers’ business (products, customer journeys, volumes) and needs.
• Have end‑to‑end ownership of client requests to successful and timely resolution.
• Advocate for clients for requirements that are new to Thredd or not currently prioritised.

Data & Reporting

• Provide analysis on card/transaction data, demonstrating confidence and in‑depth understanding of Thredd systems in house (SC, EHI, WS, etc.).

Quality ...