Responsibilities:

• 
  

  Handling incoming calls in German.

  
  


• 
  

  Handling app.

  
  


• 
  

  Registering customer requests and building the right relationship with them.

  
  


• 
  

  Diagnosing and resolving accepted requests.

  
  


• 
  

  Entering data into the system.

  
  


• 
  

  Ensuring high quality of customer service. 

  
  

The main skills we are looking for are:

• 
  

  B2/C1 language skills level for German and B2 language skills level for English.

  
  


• 
  

  Good use of PC.

  
  


• 
  

  Customer orientation and attention to detail.

  
  


• 
  

  High problem-solving capacity.

  
  


• 
  

  Excellent communication skills.

  
  

Nice to have:

• 
  

  Previous experience in customer service.