We are looking for a talented and client-focused Technical Support Specialist fluent in German and English to join a dynamic team in Lisbon. This role offers an exciting opportunity to advance your career in technical support while enjoying life in one of Europes most vibrant and picturesque capitals.

What you will do

• Deliver high-quality technical support to clients, troubleshooting and resolving issues efficiently.
• Respond to customer inquiries via phone, email, or chat, ensuring prompt and professional service.
• Diagnose technical problems and escalate complex issues to the appropriate teams.
• Maintain accurate records of support cases, resolutions, and follow-ups.
• Collaborate with internal teams to share knowledge and enhance support processes.
• Continuously stay informed about products, services, and updates to provide expert guidance to clients.

Who you are