Become a critical asset at Becton-Dickinson as a Product Support Specialist, Repairs in Mississauga, Ontario. Focus on troubleshooting infusion pump issues and provide technical support in medical settings.
This onsite role involves diagnosing, analyzing, and repairing infusion pumps while delivering exceptional service to external customers. You will perform preventive maintenance, maintain service records, and communicate directly with customers to resolve technical problems efficiently.
Key Responsibilities:
• Provide technical support for software and hardware issues
• Perform preventive maintenance as per assigned schedules
• Manage service orders and coordinate escalations effectively
• Interview customers to troubleshoot problems accurately
• Log service activity in SAP ECC and Salesforce
Requirements:
• Degree in Biomedical Electronics or related field
• Customer service experience in medical devices preferred
• Strong analytical and problem-sol...