Cansel is seeking a Technical Support Specialist to enhance user experience in the Greater Toronto Area. This full-time, remote role focuses on training customers and presenting technical solutions in geospatial technology.
In this position, you will manage technical support interactions and conduct training workshops on product best practices. Your role involves creating comprehensive training materials and collaborating closely with engineering teams to address customer challenges. Overall, you'll help improve our products through constructive feedback.
Key Responsibilities:
• Assist customers with technical queries efficiently
• Develop and present training sessions and workshops
• Create manuals, guides, and video tutorials for users
• Work with engineering to resolve complex technical issues
• Keep records of customer support activities and training
Requirements:
• Bachelor’s degree in engineering or surveying
• 3+ years of relevant experience in supp...