Become a key player in IT support as a Technical Support Specialist at IEM in Surrey, BC. This fully onsite role involves managing technical incidents and enhancing user satisfaction.
You will play a vital role in maintaining productivity by ensuring swift resolutions to IT-related issues for our customers. Your experience in IT support, including Windows troubleshooting and virtualization, will enable you to manage incidents effectively. Collaboration with business teams and internal experts is essential to implement impactful solutions and maintain service quality across our organization.
Key Responsibilities:
• Ensure rapid resolution of IT-related incidents
• Partner with manufacturing teams for tech support
• Oversee user hardware setup and onboarding
• Manage issues with servers and network equipment
• Collaborate on IT service projects and initiatives
Requirements:
• At least 3 years providing IT support in larger companies
• Strong Windows troubles...