Drive application stability at Citi as a Technical Support Lead, overseeing crucial systems like GCMS and MONET. Offer L2 support and be a key technical advisor during NAM hours.
Citi seeks an experienced tech leader for a full-time role in application support. You will facilitate operational excellence for applications and ensure top-tier user support. Candidates should possess a minimum of six years in application support, demonstrating sound communication skills and a service-oriented approach.
Key Responsibilities:
• Provide L2 support for GCMS and trade processing platforms
• Ensure high application availability through monitoring
• Liaison between users and internal tech teams
• Document support processes and user issues
• Participate in development and testing of applications
Requirements:
• At least 6 years in application support or related field
• Strong strategic and problem-solving competencies
• Bachelor’s degree or relevant work experience<...