Technical Support Internship

Location: Sao Paulo

Business Area: Sales and Client Service

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Responsibilities

• Effectively prioritize a high volume of calls, instant messages and tickets while addressing team‑related tasks and initiatives.
• Thrive in a fast‑paced team, demonstrating adaptability in a constantly evolving environment.
• Foster strong client relationships, understanding client needs, provide technical support, and maximize customer satisfaction.
• Collaborate with internal teams at different levels and across regions to resolve complex issues while maintaining effective communication and ensuring consistent adherence to company standards.
• Support the Bloomberg Terminal, office tools (API), and services in clients’ environment encompassing advanced software troubleshooting.
• Support Bloomberg’s private IP network including connectivity of customer Bloomberg routers, ente...