Technical Support Engineer, Brazil

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer in Brazil.

This role is part of a fast‑paced, customer‑focused technical support environment where you will be responsible for ensuring the smooth operation of a cloud‑based communications platform used globally. You will act as a key technical point of contact for customers, troubleshooting complex issues across voice, networking, APIs, and integrations. The position requires strong analytical thinking and the ability to manage end‑to‑end case ownership while maintaining clear and structured communication with users. You will collaborate closely with internal engineering and subject matter experts to resolve incidents efficiently and meet defined service levels. Working in a highly structured support organization, you will also contribute to knowledge sharing and continuous improvement of support proce...