Join Fujitsu as a Service Desk Analyst focused on resolving technical issues for school districts. Utilize your expertise in troubleshooting and customer support to ensure seamless network operations.
This role is designed for candidates with 3-4 years in a service desk environment, with a preference for Level 2 support in MPLS networks. You will act as the primary contact for Level 1 support, managing tickets and expectations while ensuring compliance with operational Service Level Agreements. Your work will directly affect customer satisfaction and enhance network reliability.
Key Responsibilities:
• Troubleshoot and resolve incidents via phone, email, and ticketing systems
• Manage Level 1 customer support and maintain operational standards
• Document issues and create Knowledge Base articles for users
• Collaborate with Agile teams to address complex network challenges
• Ensure confidentiality of all processed information
Requirements:
• 3-4 years in a se...