🏛️ London's Premier Job Portal
Jesta I.S. is a leading supplier of ERP software for the apparel, footwear, and soft-goods industries. Our global client base includes many recognizable brands and continues to grow.
We're looking for a Senior Technical Support Analyst to join our Customer Support team. In this role, you will act as a technical subject‑matter expert supporting our enterprise ERP solutions, resolving complex client issues, leading escalations, and driving continuous improvement across support processes and documentation. You will work closely with Development, Product, and QA teams while mentoring team members and contributing to high client satisfaction. This is a senior individual‑contributor role with solid technical ownership, leadership influence, and growth opportunities.