Boldr – Technical Support Representative

Overview

Boldr is a B‑Corp focused on delivering world‑class client experiences. The Technical Support Representative provides hands‑on troubleshooting, feature explanations, and best‑practice guidance to customers, partners and colleagues.

Responsibilities

• Install, modify, and repair computer hardware and software systems.
• Resolve tickets, troubleshoot technical and process issues, and maintain productivity.
• Test computer components for functionality and compatibility.
• Design and implement networks.
• Consult users to determine hardware and software needs; assist with orders.
• Train users through videos, manuals, and digital instruction.
• Perform software, network, and database performance tuning.
• Document updates and maintain knowledge base.

Requirements

• Curious, authentic, analytical, and client‑focused.
• E...