Elevate customer support at Viessmann as a Technical Services Representative. This hybrid role focuses on delivering expert technical assistance while using advanced platforms like Salesforce and SAP.
Based in Langley, BC, this position seeks a professional with a robust background in HVAC or technical support. You will serve as a vital resource for troubleshooting, conduct webinars, and collaborate with Product Engineering. Your efforts will directly impact customer satisfaction and industry quality standards.
Key Responsibilities:
• Provide technical support for commercial and residential HVAC products
• Document interactions in Salesforce Service Cloud
• Assist customers via phone and email with troubleshooting
• Guide contractors using Salesforce and SAP for solutions
• Develop and deliver technical training and webinars
Requirements:
• High School Diploma or GED
• 1+ years in technical troubleshooting or customer service
• 1+ years experience in HV...