We’re recruiting a Technical Service Delivery Manager to oversee the successful delivery of services for our primary customer. This role is accountable for the technical delivery relationship, ensuring that services, projects, and changes are executed to a high standard and aligned with customer priorities. It blends proactive customer engagement with strong technical oversight.

The postholder must have a broad and deep technical understanding, enabling them to review and challenge proposed approaches, support complex delivery decisions, and participate confidently in detailed discussions with engineers and customer stakeholders. Although not an engineering role day to day, you’ll be expected to remain hands‑on when needed—particularly during complex changes, escalations, critical incidents, or key delivery milestones. The role also includes line management of the technical delivery team and active coordination and project management across cloud, infrastructure, netw...