Technical Customer Service Agent (Bilingual) | Health Benefits Management

Location: Ottawa, ON; Vancouver, BC; Toronto, ON; Calgary, AB; Rimouski, QC; Edmonton, AB; Montréal, QC.

Jobs by Category: Health

Job Function: Customer Service

Status: Full Time

Schedule: Regular

Description

As a Bilingual Technical Customer Service Agent on our Health Benefits Management team, you will use your technical expertise to directly help retail pharmacy clients, dental offices, and patients nationwide. You will provide support via incoming calls and emails, help analyze, troubleshoot, and resolve issues, and be available to work rotating shifts.

What you’ll do

• Perform first‑level support in English and French for all incoming calls, emails, and tickets.
• Manage, resolve, and/or escalatete all incoming phone calls, emails, and tickets while maintaining the highest degree of professionalism and service.